OUR POLICIES

COVID REQUIREMENTS
At the time of reservation, each guest ensures compliance with the current NSW public health order in regards to travel restrictions. All guests agree to abide by the current COVID 19 rules and regulations whilst on our park grounds.

PAYMENT POLICY:
The first nights accommodation (deposit) is required at the time of creating your reservation

off peak period 
Seven (7) days prior to the arrival date – full payment is taken from the valid credit card held on file for the reservation.

peak period/public holiday/major events
21 days (3 weeks) prior to the arrival date – full payment is taken from the valid credit card held on file for the reservation

CANCELLATION POLICY:
If you have booked through a third party, please check the terms and conditions for your reservation via their website as they may differ.

off peak period 
For cancellation and modifications made outside of 7 days prior to arrival – free cancellation and modification

For cancellations and modifications within 7 days prior to arrival date – no refund of deposits and prepayments.

peak period/school holiday/public holidays/major events
For cancellations and modifications made outside of 21 days prior to arrival – free cancellation and modification

For cancellations and modifications within 21 days prior to arrival date – no refund of deposits and prepayments.

LARGE GROUP RESERVATIONS/LENGTHY STAYS  a pre arranged cancellation policy may apply. Written correspondence will be provided for these reservations

PET POLICY
Our park grounds are pet friendly and we welcome guests travelling in their own caravans with small pets – subject to the following conditions:

Management must be notified of the pet at the time of reservation
Pets are not permitted inside our cabin accommodation at any time
Pets must be kept on a lead at all times
Pets must be exercised outside our park grounds
Please make sure you clean up after your pet immediately and dispose in the appropriate bins
Pets are not permitted inside our communal facilities (including camp kitchen, laundry and amenities)
Please do not wash your pet or pet bedding in our communal facilities
No pet is to be left unattended including inside your own caravan at any time
The decision to allow any guest with a pet to stay is at the managers discretion at all times
The manager reserves the right to ask any guest with a pet to leave immediately if the above rules are not complied with or the pet is causing a disruption to other guests within the park grounds.

These conditions are set out to ensure a safe and relaxed stay for all our guests staying with us. Please remember not everyone is comfortable and familiar with pets.

CREDITS
Any credit funds held on accounts are to be used within 6 months from the time of cancellation. Any credit remaining on the account outside this 6 month period, will be voided from the account.